Here are answers to some of the more common installation questions we get.

How do OgenaShield Air & Surface Purifier by Puraclenz units keep my environment safe?

The driving factor behind Puraclenz technology is an abundance of Multi-Clustered Ions in the environment.  These ions are air molecules with an electrical charge; they are not heavier or lighter than standard air.  The goal is to have even ion coverage throughout the entire space you are seeking to protect.

Where in my business or home should I place my OgenaShield Air & Surface Purifier by Puraclenz unit(s)?

Units should be placed evenly throughout your indoor space, in areas of greatest concern (ie moldy basement), and in the most open areas of your space.  Units can be placed on a table or mounted on the wall or ceiling.

How do Puraclenz ions fill indoor spaces?

Because ions share many characteristics with the movement of heat, the easiest way to visualize where you should put multiple units is to figure out where would be the best place to put the same number of space heaters.  The ions will act very similar to how heat is dispersed, ensuring even coverage for your OgenaShield Air & Surface Purifier by Puraclenz units.

Should I place my Photon series on the floor?

We do not recommend that you place units on the floor. Carpet static will attract some of the ions that should be in the air. This can decrease the efficiency and effectiveness of your purifier.

How do open windows and exterior doors impact Puraclenz technology?

Some ions will escape through windows and doors, but it is not a significant factor in most situations.  If a door or window is open to the outside for extended periods, it will reduce the coverage area of Puraclenz technology.

Where can I mount the Photon series on a wall?

Ogena recommends placing wall-mounted units between 6’-9’ off the floor. In spaces with ceilings over 12 feet, place your unit no higher than 9 feet off the floor.

What impact do closed interior doors and other closed spaces have on the efficiency of Puraclenz technology?

Ions cannot travel through doors or walls but will seep through cracks at a slower rate than an open space.

What impact do common materials have on Puraclenz technology?

Puraclenz ions are broken down by anything with a slight electrical charge.  This includes humans, plants, and animals (none of which will be harmed) as well as mold spores, bacteria, and viruses (which will be destroyed).  Additionally, any other part of the environment that carries a static charge will absorb some amount of ionization until the static charge is depleted; this includes most plastics, loose-weave carpet, foam products, and many synthetic materials.  If there is a very high amount of static-conducting material in the space, additional coverage may be recommended.

My space has __________ in it.  How does that impact Puraclenz technology?

OgenaShield Air & Surface Purifier by Puraclenz units are rated to cover a specified volume of indoor space with standard indoor characteristics (office or home use).  Some environments have factors that may impact the coverage of the unit:

• • An extreme amount of static-conductive material Gyms, gymnastic flooring, plastic tarp dividers, exposed foam insulation, plastic or acrylic walls [such as a greenhouse] will reduce the coverage area of Puraclenz technology.
  • A very high amount of biological load (animal boarding facilities, mold growth, indoor grow houses, dirt floors, or certain laboratory settings) will reduce the coverage area of Puraclenz technology.
  • An above-average amount of airflow in commercial kitchens with vent hoods, Extremely powerful exhaust fans, etc. will reduce the coverage area of Puraclenz technology.
  • A very closed-concept building with many closed-off areas will reduce the coverage area of Puraclenz technology. If possible, leave doors open at night to give Puraclenz technology the opportunity to fill the space with ionization and clean the environment overnight.
  • A swimming pool or other open source of water will not have a negative impact on Puraclenz technology, but the additional biological load associated with bodies of water may reduce the coverage area of your unit. Puraclenz technology will not inhibit growth or kill pathogens in the water. Do not place your OgenaShield Air & Surface Purifier by Puraclenz unit in any place that can fall into a body of water.

What are the power supply, temperature, and humidity requirements for the Photon models to run well in my home or business? What are the electrical requirements?

Our three Photon models, Q63000, Q61500, and Q60750, are powered by a standard USA electrical grounded outlet (120V/60Hz) and only consume 15W of power. Each includes a 6ft long power cord with a 3-prong Type B USA plug.

What other factors affect the efficiency of the Puraclenz PCO process?

Puraclenz PCO process operates most efficiently at temperatures above 62 degrees Fahrenheit and humidity levels above 40 percent. As temperature and humidity drop below these levels, ion generation and diffusion will decrease.

Most operational questions and issues can be resolved with this information.

What should I do if only the red lightbulb icon is flashing or on?

Try adjusting the Top Cover.  The Top Cover (bronze-colored piece on the top of the unit with the Puraclenz logo printed in white) could be loose.

To fix this:

1. Plug your purifier in.

2. Make sure that the Name “Puraclenz” on the top cover is facing the operational  lights. Example below:

3.  The Top Cover counterclockwise to loosen it.

4.  Turn it back clockwise until you hear an audible click.

5.  The unit should power on and operate as normal.

If this does not solve your problem, please contact inquiries@ogenasolutions.com. Please make sure to have your OgenaShield Air & Surface Purifier by Puraclenz order number and serial number on the email. Serial number may be found on the bottom of the purifier (Silver sticker).

What should I do if only the red filter light icon is flashing?

This could mean that the Photon™ Pre-Filter is open.

1. Plug your purifier in.

2. Please remove the Photon™ Pre-Filter. (If your pre-filter is dirty, change it or order new Photon™ Pre-Filter ).

3. Reinsert the Photon™ Pre-Filter press it firmly inside the purifier. When the fit is correct you should hear an audible click.

Can I turn the green light off?

Photon parts maintenance schedules

Photon Pre-Filter: How and when to clean or replace the pre-filters.

Each Photon™ series PCO unit comes with 2 pre-filters. The pre-filter is designed to protect the unit’s cell from dust and large particulate matter so that it functions properly. Each Pre-Filter can be used for up to 6 months before it needs to be cleaned or replaced. The length of time you can run your Photon™ series unit before cleaning the pre-filter depends on how dusty your environment is. We recommend changing/ washing the pre-filter at least every 6 months, more often if your indoor environment is dusty or if you have shedding pets.

It’s important to keep your pre-filter dust-free. You can clean your pre-filter by removing it from the unit and gently tapping it upside down into a trash receptacle. You can also run cool tap water through the filter so that the dust is cleared.

• NOTE: Removing the pre-filter will turn the photon unit off. This does not damage the unit. It will turn back on when you re-insert the clean filter. The pre-filter should be dry before installing it into the slot at the bottom of your Photon™ series unit.

The Photon™ series has indicator lights that will automatically notify you when to change the pre-filter.

• NOTE:  If you have a dusty indoor environment or own a pet that sheds a lot, we strongly recommend you check the pre-filter monthly to ensure proper airflow through our catalyst.

If you see a flashing red filter light, simply make sure your filter tray is completely closed. The light should go off after you close the tray, restoring normal operation.

If you see a steady red filter light, swap out the dirty filter with a clean one.

Order replacement filters

The Recharge Cell™ (R0002) has a lifespan of about 2 years.

The Recharge Cell™ runs for 2 years before it needs to be replaced. This duration assumes that the cell is in continuous use 24/7. Photon™ series purifiers have an indicator light that automatically notifies the user when to replace the Recharge Cell™. Also includes a replacement Top Cover to keep your purifier working at its optimum performance. Recharge Cell™ and Top Cover can easily be replaced in just a few minutes.

This graphic shows the different red bulb warnings, flashing vs. constant.

Order replacement cells.

Does Core™ 750 have a smell when you first plug it in?

Core™ 750 may have a faint carbon smell because of the Core™750 Filter containing 250 grams of activated carbon. To get rid of the smell, run the purifier on the fan speed 3 and the smell will dissipate within a couple of days.

What does the red UV Lamp Replacement Indicator light mean?

The red UV Lamp replacement indicator icon means that the Core™ 750 Lamp will need to be replaced after 2 years. If your purifier is new or under the 2-year period, a quick troubleshooting is to reset the UV Lamp replacement indicator icon.

The Core™ 750 Lamp may be loose and not making a full connection. Please follow the steps below.

1. Turn off the Purifier. Unlock the lock on the base of the purifier by sliding it to the right (The lock is to the left of the cord).
2. Carefully lift the top of the purifier with both hands holding the top rim and set the top of the purifier to the side.
3. Remove the Core™ 750 Filter and the UV Lamp protector (black piece in the center).
4. Push the Core™ Lamp protector back into its position (will only insert one direction) and push down to ensure it is fully seated.
5. Replace the top of the purifier onto the base, ensuring the two pieces fully engage with one another (no gaps between the top of the purifier and base), and slide the lock mechanism back into place, ensuring the lock is fully engaged.
6. Plug your Core™ 750 purifier back in and power on.
7. Hold down the UV light icon for 5 seconds to do a UV reset. If the UV light icon is still flashing, tap the icon a second time to clear any active codes.

If this does not solve your problem or the UV light icon turns back on, please reach out to inquiries@ogenasolutions.com.

Why does my operational light not work or have any power?

Please make sure you are using the correct voltage:  120V, 60Hz.

If you are moving your purifier from room to room, please make sure the lock on the base is fully engaged and that you pick the unit up correctly. Please reference photo below to how to lift the Core™ 750:

To Troubleshoot this problem:

1. Try plugging in your purifier into a different outlet to see if the outlet is the problem.  If this does not solve your problem, please proceed to Step 2.
2. Unplug your purifier.
3. Unlock the lock on the base of the purifier by sliding it to the right (The lock is to the left of the cord).
4. Carefully lift the top of the purifier with both hands holding the top rim and set the top of the purifier to the side.
5. Remove the Core™ 750 Filter and the UV Lamp protector (black piece in the center).
6. Reinsert the UV Lamp protector back into its position (will only insert one direction) and push down to ensure it is fully seated.
7. Replace the Core™ 750 Filter into position on the center of the base.
8. Replace the top of the purifier onto the base, ensuring the two pieces fully engage with one another (no gaps between the top of the purifier and base), and slide the lock mechanism back into place, ensuring the lock is fully engaged.
9. Plug your Core™ 750 purifier back in and power on.

If this resolved your problem, the HEPA filter may have knocked the center piece loose when moving. If this does not solve your problem, please contact inquiries@ogenasolutions.com.

The blue light on top has turned off. Is my unit still working?

Your unit is working as intended. Regarding the light turning off, we have intentionally designed the Core™750 to have downtime for the crystalline matrix of our coating to regenerate to a more highly reactive surface chemistry. For 20 minutes every 2 hours the UV light turns off,  allowing the lamps a rest period which reduces their temperature and extends the operation life of the reactor cell. This downtime is integral to the performance of our technology.  All Puraclenz efficacy testing has been conducted with this downtime, and the space is still covered by our ionization during the time that the lights within the units are off.

Replacement Instructions

NOTE: You must always unplug your purifier before cleaning or replacing parts.

Core 750 Filter replacement is quick and easy.

1. Ensure your unit is off and unplugged.
2. Locate the lock on the base of your unit and slide the lock mechanism to the left.
3. Lift the top of the unit off by grasping the Top Rim and sliding it upward.
4. Remove the dirty filter and replace it with a new filter.
5. Replace the top of the unit and slide the lock back to the right.
6. Finally, press the filter button on the top of the unit for 5 seconds to reset the filter timer.
7. The yellow or red light will turn off, indicating the filter timer has been reset.

Core 750 Lamp is simple to replace.

1. Ensure your unit is off and unplugged.
2. Locate the lock on the base of your unit and slide the lock mechanism to the left.
3. Lift the top of the unit off by grasping the Top Rim and sliding it upward.
4. Remove the filter.
5. Remove the black UV housing.
6. Remove the old lamp by pulling up on the base of the lamp.
7. Recycle the old lamp by following your local municipality’s guidelines. NOTE: Take care to only hold the white portion of your new UV lamp. Never touch its glass tube.
8. Place the new UV Lamp back into the socket by carefully aligning the pins to the socket on the unit.
9. Reinstall the black UV housing and filter.
10. Replace the top of the unit and slide the lock back to the right side.
11. The UV Lamp indicator light at the top of the unit turns off when you have successfully installed your new UC Lamp.

Recharge Cell™ can be replaced in seconds.

1. Simply twist and remove the old Top Cover.
2. Remove and discard the retention clip on top of the Recharge Cell by squeezing inward.
3. Note: Some models may not include a retention clip.
4. Remove the old Recharge Cell by sliding it out from the Purifier and discard.
5. Slide in the new Recharge Cell into the Purifier unit by aligning keyholes.
6. Then install the new Top Cover provided.
7. You’ll know it’s working when the green light turns on.